bd999f Privacy Policy — Your Information Is Our Responsibility

1. Introduction and Scope of This Policy

bd999f ("we", "our", or "the platform") operates a trusted online casino and sports betting service for users in Bangladesh. We place the highest importance on our users' privacy and are fully committed to keeping their personal information secure.

This privacy policy explains what information we collect when you use the bd999f website, register, or access our services — how that information is used, who it may be shared with, and what rights you have over your information. By using our services, you agree to the terms of this policy.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy, which set out additional terms governing our services.

2. What Information We Collect

bd999f collects different types of information for various purposes. We only collect information that is necessary to provide our services, ensure security, and meet legal obligations.

2.1 Information Provided Directly at Registration

• Full name (in Bengali or English)
• Date of birth — we only provide services to users aged 21 and above
• Valid email address
• Mobile phone number
• Username and password chosen by the user
• Preferred currency and language preferences

2.2 Identity Verification Information (KYC)

To ensure secure transactions and prevent fraud, we carry out identity verification (Know Your Customer or KYC) processes in certain situations. During this process we may ask for the following:

• Copy of national identity card or passport
• Proof of address document (utility bill or bank statement)
• Proof of ownership of payment method (screenshot of bKash, Nagad, Rocket, or Upay account)

2.3 Technical Information Collected Automatically

• IP address and device identifier
• Browser type and version
• Operating system information
• Session information — login time, session duration, features used
• Information obtained from cookies and similar tracking technologies
• Referral URL (where you came from before visiting our site)

2.4 Transaction-Related Information

• Deposit and withdrawal history
• Partial details of the payment method used (not the full account number)
• Betting history and game activity
• Details of bonus and promotional offer usage

3. How Your Information Is Used

bd999f uses the information collected only for the following legitimate purposes. We never use your information for unnecessary purposes.

4. Sharing Information with Third Parties

bd999f does not sell your personal information. However, in certain specific situations we may share information with trusted third parties, as described in detail below:

4.1 Payment Processors

To complete transactions, we share the necessary information with bKash, Nagad, Rocket, and Upay. These payment service providers follow their own privacy policies and use the information only for the purpose of processing transactions.

4.2 Technology and Infrastructure Providers

We work with trusted technology partners to operate the technical infrastructure of our services. These providers operate under strict confidentiality agreements and are given only the minimum information necessary.

4.3 Legal and Regulatory Authorities

To meet legal obligations, comply with court orders, or assist in investigations into fraud and money laundering, we may share information with the relevant authorities.

4.4 Game Software Providers

Game providers such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, and Microgaming may receive minimal technical information needed to operate games. They do not use this information for marketing or any other purpose.

We never share your complete payment details, password, or sensitive personal identity documents with third parties unnecessarily.

5. Cookies and Tracking Technologies

The bd999f website uses cookies and similar technologies to improve your browsing experience and to monitor the performance of our services.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Without them it is not possible to maintain login sessions, carry out security checks, or complete payment processes. These cookies cannot be disabled.

5.2 Performance Cookies

These cookies monitor the number of visitors and their behaviour across different pages of the website, which helps us improve the site's performance. This information is completely anonymous.

5.3 Functional Cookies

These cookies remember your preferences — such as language selection, game settings, and display preferences — so that you do not need to re-select your settings each time you visit the site.

You can control cookies by changing your browser settings. Please note, however, that disabling certain cookies may mean that some features of the site do not work correctly.

6. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

6.1 Information for Active Accounts

While your bd999f account is active, we retain all your account information, transaction history, and gaming activity. This information is used to provide you with services and to resolve any disputes.

6.2 After Account Closure

Even after an account is closed or deactivated, we may retain certain information for a defined period due to legal, regulatory, and anti-money laundering (AML) obligations. This period is generally five to seven years.

6.3 Data Deletion Requests

Beyond legal obligations, if you would like us to delete your personal information, please contact our support team. We will process your request within a reasonable time and delete any information that falls outside legal requirements.

7. Data Security Measures

bd999f applies industry-standard technical and organisational measures to protect your personal information. We are committed to operating a secure and reliable platform.

7.1 Encryption Technology

SSL (Secure Socket Layer) encryption is used across our website and all transactions, keeping the exchange of information between your browser and our servers fully secure.

7.2 Access Controls

Our staff can only view user information that is necessary for their specific role. All access is strictly controlled and recorded in audit logs.

7.3 Password Protection

Your password is never stored in plain text — it is protected using strong cryptographic hashing. No member of our staff can view your password.

7.4 Security Monitoring

Our systems are under continuous security monitoring. Automated alerts are triggered if unusual login attempts, suspicious behaviour, or security threats are detected.

Please be aware that no data transmission over the internet is 100% secure. We follow the highest industry standards, but you also have a responsibility for the security of your account — in particular, using a strong password and not sharing your login details with third parties.

8. Your Rights and Choices

You have certain important rights over your personal information, which bd999f respects and helps you exercise.

• Right to Access: You can view and download the information held in your account at any time.
• Right to Rectification: If any of your information is incorrect, you can request a correction through our support team.
• Right to Erasure: You can request that information falling outside legal obligations be deleted.
• Right to Restrict Processing: In certain situations you can request that the processing of your information be restricted.
• Right to Opt Out of Marketing: You can opt out of promotional emails or notifications at any time.
• Right to Lodge a Complaint: If you have any concerns about our privacy practices, you can raise a complaint with our support team.

To exercise any of the above rights, contact our support team via 24/7 live chat or email.

9. Protection of Minors' Information

bd999f strictly provides services only to users aged 21 and above. We never knowingly collect personal information from minors.

We verify age at the time of registration. If we find that a minor has created an account using false information, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor is using our platform, please notify our support team immediately.

10. Changes to the Privacy Policy

bd999f may update this privacy policy from time to time. If there are significant changes to the policy, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed at the top of the website
• The "Last Updated" date on this page will be changed

If you continue using our services after changes are made, you will be considered to have given your consent to the new policy. We recommend that you review this page regularly.

11. Contact Us

If you have any questions, concerns, or information-related requests about this privacy policy, our support team is always ready to help.

Our privacy team will process your request as quickly as possible. For complex requests, this may take up to 30 working days.

For more information, visit our FAQ page or About Us page.